REBUILDING TRUST – WHAT WE'VE IMPROVED
Thank you for your patience. Our product is now back in stock – and our operations stronger than ever.
Our Black Friday pre-order campaign far exceeded expectations – but unfortunately, so did the strain on our logistics. Units sold as pre-orders, and global supply chain issues, including sanctions, caused delivery delays of several months.
This wasn’t just frustrating for our customers. For us as a company, it was a logistical disaster and a reputational setback we take seriously. Even though the situation was largely out of our hands, the outcome was unacceptable — and we’ve made significant changes.
🔧 What’s been improved:
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✅ Products are now back in stock, ready for fast delivery
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✅ We currently ship from our Finnish warehouse – 1–10 business days within Europe depending on the country
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✅ During summer 2025, we are opening new local warehouses in Spain, Germany, and the UK to further improve delivery speed
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✅ After that, we’re committed to keeping stock levels strong moving forward
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✅ Customer service has been expanded and communication improved
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✅ Instruction manuals are being updated with clearer, more detailed step-by-step guidance – they’ll be available soon in multiple languages
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🛠️ A list of authorized service centers across Europe will soon be published on our website
🛡️ Certified and legal
Nordkapp heaters are among the few on the market designed to meet actual EU legal safety standards for vehicle installation. Our goal is not just to sell heaters – but to provide safe, legal, and dependable equipment with proper documentation and long-term support.
